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Transaction Support

Need help with a payment, payout, or wallet issue? Here's how to get support.

Before contacting support

  • 1 Check your wallet is connected and on the Base network
  • 2 Verify you have enough funds for gas fees (ETH on Base) plus the contribution amount
  • 3 Check the FAQ for common questions
  • 4 If a transaction failed, check the transaction hash on BaseScan

Email Support

support@fundu.io

Usually responds within 24 hours

Discord

Ask in #support channel

Community + team support

When contacting support, include your wallet address and transaction hash if applicable.